Project Name here - University of the Sunshine Coast

ICT Request Classification ModelPolicyICT Projects will be classified using the ICT Request Classifi

ICT Request Classification ModelPolicy ICT Projects will be classified using the ICT Request Classification Model as Major, Medium or Minor, with the classification determining the level of governance and documentation required. OverviewWe need to have some method for determining when a body of work qualifies as aproject rather than being covered under normal operational processes. “an ICT Project is considered to be adefined body of The previously accepted definition of aproject at USC was work with abudget of greater than $10,000 and/or requiring more than one week of staff effort from IT Services”. The beauty of this definition is its simplicity, but it has some limitations. It does not take into account: ● asingle piece of equipment may cost in excess of $10,000 and therefore its installation would automatically qualify as aproject, no matter how trivial ● effort that may need to be expended by functional areas as well as IT Services;if there is ahigh level of risk involved then project management disciplines may be necessary whatever the budget or effort; and ● in some circumstances there may be merit in combining multiple smaller activities together to form a project. We also need to be able to distinguish between those projects that require aminimal amount of management and documentation, and those that demand an extremely rigorous approach. In recognition of the fact that projects may fall somewhere between these two extremes, athree-tier model has been established with projects classified as Minor, Medium or Major. depending on project classification can Example Requirements be found at the end of this document. The model presented here is supported by aspreadsheet, requiring the input of only asmall number of parameters to determine the category that aparticular body of work falls into (see: ICT Request Classification Model.xlsx). The model is based on the premise that the most important factor in determining the appropriate category for a project is how extensive the visibility or level of involvement is across the University. Projects that require some involvement of people external to IT Services require more discipline than those that only require involvement of people internal to IT Services. Similarly, one which involves several teams within IT Services requires more discipline than one that requires the involvement of people from asingle team within IT Services. Other factors that are also considered are: technical complexity; risks associated with the vendor; costs; and the level of effort required to implement. Defining Scope and Consolidating RequirementsBefore the model can be used to classify abody of work, the high-level scope of that