B&T PNP 700120113 Preparation Prior PMS Shut Down

DepartmentB&T700.120.113Page 1 of 2Effective Date01 September 2009Prepared by Roland WangFront Offic

Department EffectiveDate B&T 01September2009 Page1of2 700.120.113 PreparedbyRolandWang Approvedby FrontOfficeManager PreparationPriorPMSShutDown Objective: PreparationPriorPMSShutDown Distribution:RoomDivision Purpose: TomaintainasmoothoperationatBaggage&TransportationDeskandmakesureour luggagedeliveryserviceandlimousineservicewithnodelayduetoPMSshutdown. WeneedtoprepareseveralreportswhenthePMSshutdowninexpectedorunexpected way. Procedure: Weneedtoinformairportstaff&forecourtstaffthePMSshutdownandneedtopay attentionwhenlocateguestprofileortheinformationofarrival/departure/inhouse. Anyguestsdepartfromairportweneedtoinformtheoperatoruseofpagingsystemto informthefrontdeskorGRTeamforacknowledge.Anyofdepartureguestsweneedto doublecheckthebillingwithfrontdeskbeforereleaseguest’sbelongings. Belowreportscanassistushowtotraceaguestinformationinordertominimizingthe discrepancyofcommunicationinourselvesorotherdepartment. ForScheduledShutDown 1. PrintthefollowingreportsfromPMS ReportGroup“HSHGuestinHouse” -GST09ArrivalVeryDetail-FIT/Group -GST04ArrivalExpected(notyetcheckin)