管理学罗宾斯9版教师手册(I)

CHAPTER14FOUNDATIONS OF CONTROLLEARNING OUTCOMES After reading this chapter students should be able

CHAPTE FOUNDATION R SOF CONTROL 14 LEARNINGOUTCOMES Afterreadingthischapterstudentsshouldbeableto: 1. Explainthenatureandimportanceofcontrol. 2. Describethethreestepsinthecontrolprocess. 3. Discussthetypesofcontrolsorganizationsandmanagersuse. 4. Discusscontemporaryissuesincontrol. ManagementMyth MYTH: Controlonlytakesplaceafterthefact. TRUTH: Manymanagersareusing“feedforwardcontrols,”whichispreventingproblems beforetheyoccur. TeachingTips: TheSpaceShuttleChallenger,Three-MileIsland,andChernobylarejustthreeexamplesthat cometomindwhenthinkingofpoorcontrols.Havestudentsthinkofother(morecurrent) disasters.Encouragethemtothinkaboutwhatwentwrong.Whatweretheseorganizationstrying toaccomplish?Whatcouldhavebeendonetopreventthesedisasters? I. WHATISCONTROLANDWHYISITIMPORTANT? A. WhatisControl? 1. Controlisthemanagementfunctioninvolvingtheprocessofmonitoringactivitiesto ensurethattheyarebeingaccomplishedasplannedandcorrectinganysignificant deviations. a) Aneffectivecontrolsystemensuresthatactivitiesarecompletedinwaysthat leadtotheattainmentoftheorganization’sgoals.